Questions? (888) 282-9777
Questions? We’re here to help (888) 282-9777

Terms & Conditions

As a user of our online dating photo service, you agree to the following:

Your Eligibility

You must be eighteen or over to use this service. No exceptions. By using the Web Site, you represent that you have the legal capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. By agreeing to our terms and conditions, you declare that the information that you disclosed on the site is correct and that you agree to pay for our service at the current advertised rate.

Payments

Payment in full is required prior to the photo session. We use SSL encryption, so your order is completely secure.

Cancellation & Rescheduling.

There is a fee to cancel your the photo shoot, you must contact your photographer with 48 hours notice first AND then LookBetterOnline.com directly to receive a refund for the remaining amount prior to the photo shoot. Cancellation fee:

  • Silver Package: $70
  • Gold Package: $80
  • Platinum Package: $100

If you do not contact both LookBetterOnline.com and your photographer with 48 hours notice your payment will NOT be refunded.

Rescheduling

Once your photo-session is confirmed with your photographer rescheduling will require a minimum of 48 hours prior notice.

You are allowed to reschedule one time only

Also if you need to reschedule your confirmed photo-session, you must do so within 30 days of your original photo shoot date or your session will be invalid

If you do not show up for your rescheduled photo shoot, we will not be able to reschedule again and you will not receive a refund.

Please allow plenty of travel time and turn up 5-10 minutes early for your photo-session-If you show up late for your photo-session you will lose time.

If you cancel within 24 hours of your shoot, you are still obligated to pay for that shoot as LookBetterOnline is responsible to pay the photographer for scheduling you that day. When rescheduling your new shoot with the photographer, we will offer you a discounted rate for the same package but ask that you then pay your photographer directly on the day of your new shoot.

Discounted rates are as follows: Silver package - $85, Gold package - $95, Platinum package - $115.
(For ViDA clients only: Gold package: $110, Platinum package - $130, ViDASnap package - $80).

Refunds

If you are unhappy with the quality of photography of your online dating photos, we can give you a free re-shoot. Optional services are non-refundable. Any complaint should be communicated in writing to within 14 days after the photo shoot. No re-shoots will be entertained for any reason after this period.

NOTE: This does not apply to issues with your clothing choices, physical appearance, hair, make-up, weather, acts of God or any other issues that are beyond the control of the photographers of LookBetterOnline. In these cases, we will not be able to issue you a re-shoot or refund.

Indemnity

You agree to indemnify and hold LookBetterOnline, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, due to or arising out of your use of the Service.

Liability Limitation

Except in jurisdictions where such provisions are restricted, in no event will LookBetterOnline.com be liable to you or any third person for any indirect, consequential, incidental, special or punitive damages, including lost profits arising from your use of the Web Site or the Service, even if LookBetterOnline.com has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, LookBetterOnline.com's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to LookBetterOnline.com for the Service during the term of membership.

Disputes

If there is any dispute about or involving the Web Site and/or the Service, by using the Web Site, you agree that the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of California, City of Long Beach.

Newsletters

Once you've purchased any of our services, you are automatically enrolled in our mailing list. We may send you newsletters from time to time to let you know about new services or to announce a promotion/contest/survey. We will not sell your information to third parties. You may choose to opt-out of the newsletter at any time by following the unsubscribe instructions at the bottom of the newsletter.

Quality

LookBetterOnline will do its best to contract the best portrait photographer for you and get you the best portrait photographs that we can. Although every effort will be made to ensure your satisfaction, individual results may vary.

You get 12, 18 or 24 (depending on your purchased package) photos ready to use online only. We offer web ready images (1800x1200 pixels around 1 mb) that you can easily upload to your favorite dating site. Prints and high resolution images are not a part of the package.

If you'd like prints you will have to order it directly from your photographer for a separate charge.

Agreement

This Agreement contains the entire agreement between you and LookBetterOnline.com regarding the use of the Web Site and our service. If any provision of this Agreement is determined to be invalid, the remainder of this Agreement shall continue in full force.

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